Customer Service Representative
Time with Star® Roses and Plants:
A: I worked in the automotive industry in an accounting department for 24 years, working various positions as I grew with the company. After moving to a different county, I transitioned to a remote job for a title insurance company working primarily in customer service. When I saw the position open so close to home at Star® Roses and Plants doing something I knew I would love (customer service), I knew this could be a great opportunity for me in a brand-new field.
A: In my typical workday, I answer customer service calls and emails about products, help to place orders for our customers, and assist my territory managers with anything they need me to process. This could be following up with a customer, placing an order, changing an order, inputting claims, running pricing and availability reports, checking with suppliers, really anything they need help with during their day.
A: I want to make our customers happy. When I am able to place an order or get the customer what they are looking for, or am able to answer a question to help them make a decision, I feel like that is what I am here to do. I am hoping to be an asset to my territory managers to make their workday a little easier and be able to assist them where I can.
A: I am a plant and flower lover, so to work in this industry is exciting. I love researching what we grow and learning about all the products. To be able to fulfill an order and make a customer happy is rewarding for sure.
A: How many plants and flowers there truly are. And also how much work and care is behind the scenes. I never knew about breeding and production and what went into creating such beautiful plants and flowers.
A: The Flame Thrower® Cercis. As soon as I saw it the colors just were absolutely stunning. Every time I see it in person or in the catalog it just always catches my attention and I am determined to own one.
A: I have learned so much already, but working with a live product is way different than anything I have worked with. It is always changing and new products are always being introduced. It’s pretty amazing to see and learn about the “behind the scenes” when it comes to breeding or trying to introduce something new into the market.
A: I love spending free time with family and friends, and my animals of course. I absolutely love being outdoors or taking scenic drives. We are huge Philadelphia sports teams fans, so there is always a game on at my house. I LOVE to cook and spend a lot of my time in the kitchen. I love seeing plays and shows and like to attend at least one every year.